Shipping & Returns

This policy explains our standard process for dispatch, delivery, returns, exchanges and cancellations. Timelines for wholesale, export and custom production are confirmed separately in the applicable quotation or invoice.

Last updated: 18 July 2026

Order Processing

In-stock retail orders are normally processed within 1 to 3 business days after confirmation. Bulk, wholesale, custom and made-to-order fabrics may require additional production or preparation time.

Orders are dispatched after payment and order details are confirmed, unless written credit terms have been agreed. Tracking is shared by email, SMS or another available contact method after dispatch.

Delivery Within India

Standard transit is generally 3 to 7 business days after dispatch. Prepaid orders within India may qualify for free shipping where stated in the quotation, invoice or current offer.

International Delivery

International transit is generally 7 to 14 business days after dispatch, but customs clearance and local carrier conditions can extend this period. Shipping is calculated from destination, weight, dimensions and service level.

Import duties, taxes, customs fees and local handling charges are normally the recipient's responsibility unless the written quotation states otherwise.

Delays and Address Accuracy

Delivery estimates are not guarantees. Weather, holidays, customs, remote-area service, carrier disruption or events beyond our control may cause delay.

Customers must provide a complete address, postal code and reachable phone number. Re-dispatch costs caused by an incorrect address or failed delivery may be charged to the customer.

Packaging and Delivery Inspection

Fabrics are packed to protect them from moisture and transit damage. Inspect the parcel promptly. If packaging appears materially damaged, record photos or video before opening and note the condition with the carrier where possible.

Eligible Returns or Exchanges

A request may be considered when an incorrect item was supplied or the product arrived materially damaged. Contact us within 48 hours of delivery with your order ID, parcel images and clear photos or video of the issue.

Approved items must remain unused, unwashed, uncut and in their original packaging. Do not send an item back until our team provides instructions.

Items That Cannot Be Returned

• Fabric cut to a requested length
• Customized colours, motifs, weaves or made-to-order goods
• Bulk or wholesale orders accepted against approved samples or specifications
• Used, washed, altered, stitched or customer-damaged fabric
• Items reported after the 48-hour inspection period
• Minor colour differences caused by screens, photography or lighting
• Natural handloom variations in weave, slubs, zari or motif placement

Resolution and Refund Timing

After inspection, we may offer replacement, exchange, credit or refund depending on stock, order type and the verified issue. Approved refunds are normally initiated to the original payment method within 5 to 7 business days. Banks may require additional processing time.

Cancellations

For standard retail orders, request cancellation within one hour of placing the order. Cancellation is not guaranteed once cutting, packing, dispatch or custom production has started. Custom and bulk orders are generally non-cancellable after written approval or production commencement.

Start a Request

Email contact@choubeysilk.com or use our Contact Us page. Include your order reference, delivery date, issue details and supporting images or video.